Here you will find the most frequently asked questions. If your question is not listed please do not hesitate email@example.com to contact
We test all products on ourselves until we are happy with them. Of course, like all producers in the EU, we do not test on animals. Since March 11, 2013, animal experiments on cosmetics and their raw materials have been completely prohibited in the European Union due to the provisions of the Cosmetics Ordinance. These are legally binding bans, ie all cosmetics manufacturers in the EU must adhere to these requirements.
Since our cosmetics have not been medically tested, we cannot make any statements about the effects they could have on certain skin diseases. All our cosmetics are checked for their safety in accordance with the European Cosmetics Regulation.
We do not use parabens, phthalates or mineral oils in any of our products and we do not use ARTIFICIAL preservatives.
We use what nature offers us! Many of our ingredients naturally have preservative properties, such as vitamin E or propolis tincture. Plus, all of our body scrubs are oil-based, not water-based. Therefore, bacteria cannot grow so easily. Water-based products are made durable with natural preservatives. You can find details on the preservatives used in each product description.
Yes, our cosmetics are completely handmade in Graben-Neudorf in Baden-Württemberg in our own production facility. We weigh raw materials by hand, mix by hand, fill and label the packaging by hand and pack it by hand. In contrast to most producers who advertise "Cosmetics from Germany", we do not use contract manufacturers and everything really comes from our own manufactory.
Our body scrubs are packed in PET packaging. The main reason for this is that glass in the shower is just too unsafe. If a crucible falls down and breaks in the shower, the risk of injury is too high. There are other reasons for this, which we have summarized in a detailed blog post. TO THE BLOG
Unfortunately we do not (yet) have a proper retail store. However, you are welcome to shop on site in our production facility in Graben-Neudorf by appointment. It is best to make an appointment via WhatsApp (0151-54894401) or by email (firstname.lastname@example.org) arrange.
Yes, we are happy to offer everyone a collection from our production facility in Graben-Neudorf. You can place your order in the online shop as normal and choose free pick-up instead of parcel shipping for the shipping method. Shortly afterwards you will be contacted by us (don't forget to check your emails!) And we will arrange a collection date.