If you are not happy with a product and want to return it, then contact us within 30 days from the date of purchase at email@example.com and briefly describe why you are not happy and we will allow you to return! We reserve the right to ask any further questions. Our Happy-as-a-Bee warranty only applies to orders from Germany.
Complete your order
We work with a great fulfillment center to make sure that all products arrive as soon as possible. However, this also means that we can not make any changes as soon as the order has been placed. Please check your data and items carefully before you submit the order.
If your product is defective or damaged and you need an exchange, then please contact us at firstname.lastname@example.org, We will be happy to find a free solution to the problem. Since all of our products are handmade with natural ingredients, there may be slight fluctuations in color, smell or consistency. We produce in small batches and each batch is unique - the slight fluctuations between the different batches are not defects, but rather a sign of our very high product quality. If you make a return independently without prior agreement, you unfortunately have to bear the return costs yourself.
In the rare event that we made a mistake when sending your order or you received a wrong product, please contact us at email@example.com and of course we will send you the right products.
For insured shipping and packaging, we charge a flat rate of € 4,90 to Germany. For small items up to 150g, we offer uninsured mail for € 2,99. For orders over € 39 we offer free and insured standard shipping to Germany.
From an order value of 99 € we deliver free of charge to the countries of the EU and the USA. From an order value of 59 € we deliver free of charge to Austria, Switzerland, Belgium, the Netherlands and Luxembourg.
Note: For deliveries to Switzerland, the Swiss authorities may charge additional customs fees and the Swiss VAT. For more detailed information, please contact Swiss customs. The same applies to all shipments outside the EU.
The following flat-rate shipping costs apply for Germany: