We want you to be happy with every purchase we make. If for any reason you are not 100% satisfied with us, please contact us via email hello@pure-bee.de and we will try everything to make you happy

Return

If you are happy, then we are. If you are not satisfied with your PureBee purchase 100%, please let us know! We're always excited about feedback - the good, the neutral and especially the bad feedback (which we hope will not happen) are welcome - we're always on the lookout for ways to get better. That's why we also offer an 30 day money back guarantee!

If you are not happy with a product and want to return it, then contact us within 30 days from the date of purchase at hello@pure-bee.de and briefly describe why you are not happy and we will allow you to return! We reserve the right to ask any further questions. Our Happy-as-a-Bee warranty only applies to orders from Germany.

Complete your order

We work with a great fulfillment center to make sure that all products arrive as soon as possible. However, this also means that we can not make any changes as soon as the order has been placed. Please check your data and items carefully before you submit the order.

exchange

If your product is defective or damaged and you need an exchange, then please contact us at hello@pure-bee.de, We will be happy to find a free solution to the problem. Since all of our products are handmade with natural ingredients, there may be slight fluctuations in color, smell or consistency. We produce in small batches and each batch is unique - the slight fluctuations between the different batches are not defects, but rather a sign of our very high product quality. If you make a return independently without prior agreement, you unfortunately have to bear the return costs yourself.

ordering errors

In the rare event that we made a mistake when sending your order or you received a wrong product, please contact us at hello@pure-bee.de and of course we will send you the right products.

Shipping

For insured shipping and packaging, we charge a flat rate of € 4,90 to Germany. For small items up to 150g, we offer uninsured mail for € 2,99. For orders over € 39 we offer free and insured standard shipping to Germany.

From an order value of 99 € we deliver free of charge to the countries of the EU and the USA. From an order value of 59 € we deliver free of charge to Austria, Switzerland, Belgium, the Netherlands and Luxembourg.

Note: For deliveries to Switzerland, the Swiss authorities may charge additional customs fees and the Swiss VAT. For more detailed information, please contact Swiss customs. The same applies to all shipments outside the EU.

The following flat-rate shipping costs apply for Germany:

Country Shipping

Germany (mail, up to 150g, below 39 € value of goods)

2,99 €

Germany (parcel delivery under 39 € value of goods)

4,90 €

The shipping costs for other countries are calculated depending on the size and weight of the order and displayed before completion of the order.

product Availability

Our bees work diligently to make sure all your favorite products are always in stock. In the event that a product you have ordered is no longer in stock and can not be delivered in a timely manner, we will send you the rest of the shipment and inform you that one of your products was out of stock. We will deliver the missing product to you as soon as possible.

International orders

We deliver to almost all countries in the world. More detailed information and shipping costs can be found in the checkout or shopping cart. Please note our instructions for International Shipping.

Further information

If you need more information on the terms of delivery or the payment process, please visit our General Terms and Conditions