We want you to be happy with every purchase we make. If for any reason you are not 100% satisfied with us, please contact us via email hello@pure-bee.de and we will try everything to make you happy

Return

If you are happy then we are. If you are not 100% satisfied with your PureBee purchase, please let us know! We are always happy to receive feedback - the good, the neutral and especially the bad feedback (which we hope will not happen) are welcome - we are always looking for ways to improve and find solutions if something goes wrong.

If you have already opened our products and are not happy with a product, please contact us at hello@pure-bee.de and tell us briefly why you are not happy! We reserve the right to ask a few more questions. You can return unopened products at any time within 14 days and we will find a solution for products that have already been opened and that you are not satisfied with!

Complete your order

We try to send your orders as quickly as possible, in some cases the packages are packed just a few minutes after the order is received. However, this also means that we cannot make any changes once the order has been packed. Please check your data and items carefully before you submit the order.

exchange

If your product is defective or damaged and you need an exchange, then please contact us at hello@pure-bee.de. We will then be happy to find a free solution to the problem. As all of our products are handmade with natural ingredients, there may be slight variations in color, smell or consistency. We produce in small batches and each batch is unique - the slight fluctuations between the different batches are not defects but rather a sign of our very high product quality. If you independently return defective / damaged items without prior agreement, you will unfortunately have to bear the return costs yourself.

ordering errors

In the rare event that we made a mistake shipping your order or you received the wrong product, contact us at hello@pure-bee.de and of course we will send you the right products.

Shipping

For insured shipping and packaging, we charge a flat rate of € 4,90 to Germany. For small items up to 150g, we offer uninsured mail for € 2,99. For orders over € 39 we offer free and insured standard shipping to Germany.

From an order value of 99 € we deliver free of charge to the countries of the EU and the USA. From an order value of 59 € we deliver free of charge to Austria, Switzerland, Belgium, the Netherlands and Luxembourg.

Note: For deliveries to Switzerland, the Swiss authorities may charge additional customs fees and the Swiss VAT. For more detailed information, please contact Swiss customs. The same applies to all shipments outside the EU.

The following flat-rate shipping costs apply for Germany:

Country Shipping

Germany (mail, up to 150g, below 39 € value of goods)

2,99€

Germany (parcel delivery under 39 € value of goods)

4,90€

The shipping costs for other countries are calculated depending on the size and weight of the order and displayed before completion of the order.

product Availability

Our bees work diligently to make sure all your favorite products are always in stock. In the event that a product you have ordered is no longer in stock and can not be delivered in a timely manner, we will send you the rest of the shipment and inform you that one of your products was out of stock. We will deliver the missing product to you as soon as possible.

International orders

We deliver to almost all countries in the world. More detailed information and shipping costs can be found in the checkout or shopping cart. Please note our instructions for International Shipping.

Further information

If you need more information on the terms of delivery or the payment process, please visit our General Terms and Conditions