If you have already opened our products and are not happy with a product, please contact us at firstname.lastname@example.org and tell us briefly why you are not happy! We reserve the right to ask a few more questions. You can return unopened products at any time within 14 days and we will find a solution for products that have already been opened and that you are not satisfied with!
Complete your order
We try to send your orders as quickly as possible, in some cases the packages are packed just a few minutes after the order is received. However, this also means that we cannot make any changes once the order has been packed. Please check your data and items carefully before you submit the order.
If your product is defective or damaged and you need an exchange, then please contact us at email@example.com. We will then be happy to find a free solution to the problem. As all of our products are handmade with natural ingredients, there may be slight variations in color, smell or consistency. We produce in small batches and each batch is unique - the slight fluctuations between the different batches are not defects but rather a sign of our very high product quality. If you independently return defective / damaged items without prior agreement, you will unfortunately have to bear the return costs yourself.
In the rare event that we made a mistake shipping your order or you received the wrong product, contact us at firstname.lastname@example.org and of course we will send you the right products.
For insured shipping and packaging, we charge a flat rate of € 4,90 to Germany. For small items up to 50g, we offer uninsured mail for € 2,99, so you can order up to 4 lip balm sticks, for example. Our mini-jars are unfortunately too tall and heavy for this shipment and have to be sent by parcel. For orders over € 39, we offer free, insured standard shipping to Germany.
From an order value of 99 € we deliver free of charge to the countries of the EU and the USA. From an order value of 59 € we deliver free of charge to Austria, Switzerland, Belgium, the Netherlands and Luxembourg.
Note: For deliveries to Switzerland, the Swiss authorities may charge additional customs fees and the Swiss VAT. For more detailed information, please contact Swiss customs. The same applies to all shipments outside the EU.
The following flat-rate shipping costs apply for Germany: