Cancellation Policy

As a consumer, you have the right to withdraw from this contract within fourteen days from the conclusion of the contract without stating a reason.
In order to exercise your right of revocation, you must (cosmetics manufacturer Hauck, represented by Linda Hauck, Wendelinusstraße 30, 76676 Graben-Neudorf, Tel: 07255-3484773, E-Mail: by means of a clear statement (eg sent by post, fax or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form, which is not required.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you have agreed when placing your order that we should start with the provision of services (production of cosmetics according to individual formulations) before the end of the 14-day cancellation period, you have effectively waived your right of withdrawal.



The right of withdrawal expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.


If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. However, you have to bear the cost of returning the goods yourself. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


(If you wish to withdraw from the contract, please fill out and return this form)

Kosmetikmanufaktur Hauck
represented by Linda Hauck
Wendelinusstr. 30
76676 Graben-Neudorf

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name / consumer (s)
- Address of the / consumer (s)
- Signature of / consumer (s) (only with message on paper)
- Date

(*) Please delete as appropriate.